REFUND POLICY

Please note this return policy is for our trade customer & retailers. If you have recently bought a Evqiue product and not happy with it for any reason please contact your retailer you have purchased the product from. We do not hold any control over how our retailers operate and they refund policy.

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We also do not accept mattresses that have been used without mattress protector, has any stains or general wear and tear.

Additional non-returnable items:

Pillows
Mattress protectors

To complete your return, we require a receipt or proof of purchase. Details of the retailers.

If you have a problem with your mattress in a box and not happy with how it looks contact the retailer you purchased your Evique products.

There are certain situations where only partial refunds are granted (if applicable)
Beds with obvious signs of use, Mattresses that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

Retailers or trade customers

Refunds (if applicable for retailers)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@evique.co.uk

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@evique.co.uk and send your item to.

Gifts

If the item was marked as a gift when purchased and shipped directly to you by our DHD service, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

You can wait till your next delivery and give it back to our drivers.

If you like a urgently exchange you will be responsible for paying for your own delivery costs for returning your item. Delivery costs are non-refundable. If you receive a refund, the cost of return delivery will be deducted from your refund.

Depending on where you are based in the United Kingdom, the time it may take for your exchanged product to reach you, may vary time to time.

If you are sending a product back to our factory site an item over £100, you should consider using a traceable delivery service or purchasing delivery insurance. We don’t guarantee that we will receive your returned item.

If you have any other questions about our return policy contact us and we will be happy to answer any questions you might have.