General Data Protection Regulation

At Evique Foam, we welcome the General Data Protection Regulation (GDPR). It’s a transparent way for
us to explain what personal data we need and how we use it.
Here, we explain how your personal data is controlled and processed. We also explain how to exercise
your rights.

Your order and payment

We need some personal information so that you can shop with us.
DATA WE NEED TO FULFILL YOUR ORDER WHY WE NEED IT

Title, first name, last name and phone
number

To contact you if we need to discuss your order or delivery.

Title, first name and last name of the
person receiving the delivery

To know who will receive the item(s) at the delivery address.

Delivery address To deliver your item(s) to the right place.

Payment information

We pass this to our payment provider who processes payments.
We do not store your payment details.

Email address To email your order confirmation and order status updates.

DATA WE NEED TO FULFILL YOUR ORDER WHY WE NEED IT

Invoice address

To match against the registered card holder’s address and
ensure that your card isn’t being used fraudulently.

IP address

We pass this to our fraud screening provider to help prevent
any fraudulent transactions.

We use trusted payment providers to validate and process your payment. We also take precautions to
prevent fraud.
YOUR PAYMENT
METHOD DATA WE USE

Credit or debit
card

We pass your data to our payment provider, SagePay, to validate and process your
payment. We also share your data with Mastercard Payment Gateway Services for fraud
screening.

Your delivery
In order to deliver your item(s), we share your details with one of our trusted courier partners: either
Panther or DHL. The courier we use depends on which items you purchase and your delivery location.
If your purchase is ‘direct from supplier’, our suppliers arrange your delivery with their selected courier.
DATA WE NEED FOR YOUR DELIVERY WHY WE NEED IT

Title, first name and last name of the person
receiving the delivery

To know who will receive the item(s) at the delivery
address.

Delivery address To deliver your item(s) to the right place.

Phone number

To send you text message updates about your delivery and
call you if there are any issues.

Your email preferences
We use Mailchimp to send you emails about our special offers and discounts. We also offer the best sleep
tips and product advice to help you get the most out of your new purchase.
Every email you receive has a clear unsubscribe link so you can opt-out of receiving further emails at any
time.
If you opt-in to receive emails, we use the following data:

YOUR DATA HOW WE USE IT

First name To greet you personally when we email you.

Email address To send you information by email.

If you opt-in to receive our promotional emails, in addition to the above we also use the following data:
YOUR DATA HOW WE USE IT

Purchase date So we don’t send you emails too frequently.

Purchase product type To offer you the most relevant promotional information.

Your IP address
Whenever you connect to our website, your web browser makes a web request to our servers. This web
request includes your IP address which is considered personal data.
There is no simple way to prevent your IP address being sent over the internet. This is true for any website.
We do, however, treat your IP address with great care.
Below, we explain how we use your IP address:
HOW WE USE YOUR
IP ADDRESS WHY WE NEED IT

Web server logs

Our web servers automatically log all web requests. The only personal information
this includes is your IP address. We need this so we can monitor the behaviour of all
web requests. This helps us protect the security of our servers.

Fraud prevention

At the point of purchase, we pass your IP address to Mastercard Payment Gateway
Services to help prevent fraudulent transactions.

Web hosting
provider

Our web hosting provider uses your IP address to prevent any Distributed Denial of
Service (DDoS) attack and enable rate limiting of web requests. This ensures the
availability of our web servers.

HOW WE USE YOUR
IP ADDRESS WHY WE NEED IT

Analytics
(including Google
Analytics)

We use third-party cookies to capture data for analytics purposes. However, your IP
is anonymised to ensure that your personal data is removed from any analytical data
stored.

How we store your data
We use systems to protect, simplify and improve the management of your data.
SYSTEM HOW WE USE IT

Web hosting
provider

We use CloudFlare and Rackspace to serve web traffic to you. We store your order
information within Rackspace. We do not store your payment information.

Customer
Relationship
Management

We use Google’s G Suite and Sirportly to store any correspondence and additional
supporting information to fulfill your order.

Telephone
communications

We record telephone calls with Daisy Communications to ensure we have the most
accurate information in the event of an issue. We route all incoming phone calls
via Infinity Tracking Ltd and Daisy Communications so we can ensure we remain
efficient when dealing with telephone enquiries.

Cloud storage

We use cloud storage to securely store a record of your order and delivery details.
We store your name, delivery address, telephone number and email address. We
only keep the details required to process your order.

View, change or remove your data
To view, remove or change your consent around your data, please email: info@evique.co.uk
You have the right to request this at any time. We will respond to all requests within 28 days of submission –
this service will be provided completely free of charge.