Delivery policy
Delivery
At Evique we pride ourselves on our mattress delivery service. We believe you should have a great experience, from buying your perfect mattress in a box, right through to sleeping on it. Bed delivery service DHL Worldwide, DPD, Hermes and Parcel Force for all our DHD (drop ship service)
100% LANDFILL AVOIDANCE
We recycle all the packaging for the beds that we deliver, and can even recycle old beds that we collect as well.
PROACTIVE SERVICE
Communication with customers every step of the process.
WHITE-GLOVE SERVICE
Every element of our premium offering is designed to make life easier for you.
REAL-TIME CLOUD-BASED TRACTABILITY
Track your delivery from the warehouse to your chosen room.
MODERN, CLEAN, LIVERIED DELIVERY VANS
High standards of service are maintained throughout delivery.
RETAILERS DELIVERY
How much is delivery?
Delivery is charge depending on the postcodes for all mainland UK orders. Please check the map below to see if you are located within our free delivery zone. If you are located outside of this zone, please contact us for information about delivery charges.
How long is delivery?
Standard delivery for all our mattress in a box, including bespoke orders, is 2 -5 working days (with the exception for EU deliveries which can take up to 14 days). Providing we have the order 48 hours before the day we deliver in your area then the delivery will take place on the day shown on the map below. Courier company will contact the customer the day before delivery to book the delivery in.
Deliveries of Custom special sizes will take longer (2-3 weeks) as they are made-to-order items.
Will all my goods be delivered together?
All our products are at certain logistical warehouses throughout the country. We will endeavour to deliver complete orders in one delivery, but if this is not possible then the courier company will be in contact to when will the rest of the items will be delivered.
What if the goods are damaged on delivery?
This is a very rare issue for us, but we appreciate that sometimes accidents do happen. If you receive a product that is visibly damaged on delivery, we will require this to be marked on the delivery paperwork. If the damage is discovered after delivery, we will require visual confirmation (photographs).Based on the level of damage to the item(s), we will either deliver replacement parts, or replace the whole item for you.
On Delivery
You will receive a call or text depending what courier company it is on day of your delivery just to confirm the details. Please note that all deliveries work on an ‘all day delivery’ service. If we cannot get through to you, we will send an e-mail. On the day, the driver will call beforehand (within an hour of delivery) to ensure someone will be present to accept the delivery. Once there, delivery will be curbside or, if possible, to the threshold of the property. We are unfortunately unable to deliver to your room of choice as the drivers are not insured to do so. We do not take responsibility for any 3rd party courier service